Mustkimsha Diwan
Founder & Head of Strategy & Operations
A dynamic and results-driven visionary with over 6 years of cross-domain expertise spanning IT infrastructure, Digital Marketing strategy, Software Development lifecycle, and High-Performance BPO operations. He drives TechNisha's UK-focused service delivery with a commitment to measurable client growth and operational excellence.
Service Hub: Birmingham Area, United Kingdom (Global Service Hub)
Discuss Your Project
Multi-Domain Expertise: The TechNisha Foundation
Core Competencies (IT, Digital & Ops)
A blend of technical training (BCA) and 6+ years of operational leadership ensures strategic, cross-functional project execution.
IT Process Optimization Digital Strategy Implementation Software Quality Assurance (QA) KPI, SLA, & CSAT Management Team Supervision & Coaching Performance Monitoring & MIS Escalation Handling & Resolution Workforce Planning & OptimizationFoundational Education
Bachelor of Computer Application (BCA), Sardar Patel University - 2017
Verified Achievements (NDA Compliant)
Results driven leadership across confidential industries. Company names are protected by NDA.
- Successfully translated technical expertise (BCA) into business value by leading teams across diverse IT/Digital support projects.
- Improved average agent productivity by over 20% through targeted coaching and training in BPO environments.
- Led initiatives that successfully reduced major client claim aging metrics from 120+ days to under 60 days within 2 months.
- Established and optimized compliance support frameworks for international legal correspondence (details confidential under NDA).
"Our focus is on delivering measurable success, built on a foundation of operational rigor and technical insight."